Terms & Conditions - Route 56
Booking
You can book 90 days ahead of your intended departure and until 30 mins before departure.
Children under the age of 7 travel for free, but it is necessary to book a seat for them.
You can pay with your credit/debit card. An additional fee might be added to the ticket price, depending on what type of payment is being used.
Meeting Time - Passengers on foot
You must show up at least 10 mins. before departure. If you arrive later than this, your seat will be given to an other passenger and you will not get a refund.
Meeting Time - Vehicles
The vehicle must be in the car lane at least 15 mins. before departure. You must book for all passengers in the car. Children under the age of 7 travel for free, but must be registered in the booking.
SSL staff have the full right to refuse to board vehicles, that do not show up on time.
The booking can only be used for the booked vehicle, which means that a different vehicle cannot use your booking.
Book Without an Account
You can book directly without logging into an account and pay with your debit/credit card when booking. An additional fee might be added to the price, depending on what type of payment card is being used.
Ticket and booking confirmation will then be sent your e-mail. If you have not received your e-mail, please check that the e-mail address is correct and check your spam folder.
Booking With an SSL Account
If you travel frequently with our ferries, you can create an SSL account in our booking system and book your trips with your account. This allows you to conveniently pay for each individual trip with your debit/credit card.
Creating an account also offers several advantages:
- Easy Access to Your Bookings: You can easily find and review your past and upcoming trips in one place.
- Convenient Editing: Need to make changes to your booking? You can quickly modify your travel details through your account.
You can see the instructions for creating an account here.
Important Note: We recommend booking each trip individually and paying with your debit/credit card at the time of booking. We do not advise pre-loading your account with funds, as refunds may not be possible.
Creating an account does not secure you a seat on our ferries, you still need to book tickets for your journeys.
You can see a statement of your booked trips on your account.
When logged in to your account, you are eligible for temporary discounts on some routes until September 1st, 2024.
- Route 7: 15% discount for vehicles under 5.5m and passengers on foot when booking with your SSL account.
- Route 56: 15% discount for vehicles under 5.5m and passengers on foot when booking with your SSL account.
No discounts are available for any other routes.
If you have any questions or need assistance, please contact our customer service team.
SSL Discount Cards
It is not possible to book with your SSL discount card or Travel card in the booking system. If you are planning to travel with your discount card, you can get in the lane for cars, that have not booked, and buy your ticket on board.
Cancellation and Changes in Booking
You can make changes in your booking or cancel your booking until 2 hours before departure. There is a link in your booking confirmation, from where you can edit and/or cancel your booking.
If you have booked with your SSL account you can edit and cancel your booking on your SSL account.
You have until 2 hours before departure to cancel your trip and you will receive a full refund for the booking. After this, you cannot edit or cancel your trip and you will not receive a refund.
Cancelled Departure
If a departure is cancelled by SSL, all bookings for that specific trip will be cancelled and refunded automatically. You will then have to make a new reservation for a different departure.
All cancellations will be announced on ssl.fo. It is the customer's responsibility to check the website for information about these cancellations.
We also offer a text message service that you can subscribe to, where cancellations and delays are announced. You can find information about this service under the "Customer Service" menu on our website. However, there may be issues with non-local phone numbers, which is why we recommend always checking the website as the primary source of information.
SSL does not refund expenses or loss of income arising from delays or cancellations of SSL journeys.
Important Information
It is your own responsibility to make sure that you have booked for the correct departure.
it is your own responsibility to make sure all facts in the booking are correct, e.g. car height etc. If the vehicle is larger than informed in the booking, you will be directed to the queue for vehicles without booking and you will not get refunded.
Please Note:
If an ambulance, firetruck or other emergency vehicle needs a space on the ferry, the last boarded vehicle has to give up their space.
Locals of Kalsoy have the priority to 5 car slots and 30 passengers between Syðradalur and Klaksvík on every trip.